Cancellation and Refund Policy

Thank you for choosing to stay at The Secret House. We are committed to providing you with a memorable experience and exceptional service. Please review our cancellation and refund policy outlined below:

Cancellation Policy:
– Cancellations made 14 days or more prior to the scheduled check-in date will not incur any charges.
– Cancellations made less than 14 days before the scheduled check-in date will be subject to a 100% charge of the total booking amount.

Refund Process:
– If you are eligible for a refund according to our cancellation policy, the refunded amount will be credited back to the original form of payment used for the booking.
– Please allow up to 7-14 business days for the refunded amount to reflect in your account, depending on your bank or credit card provider.

Modification or Early Departure:
– No refunds will be issued for early departures or modifications made after the check-in date.

Force Majeure:
– In the event of unforeseen circumstances beyond our control, such as natural disasters, pandemics, or government-imposed travel restrictions, we reserve the right to modify or cancel reservations without penalty.

How to Cancel:
– To cancel your reservation, please contact our reservations team via email at Info@thesecrethouse.com or by phone at [insert phone number] with your booking details.

Exceptions:
– Special event periods and promotional rates may have different cancellation policies. Please refer to your booking confirmation for specific details.

Policy Acceptance:
– By making a reservation at The Secret House, you acknowledge and agree to abide by the terms and conditions of our cancellation and refund policy.

If you have any questions or need further assistance regarding our cancellation and refund policy, please do not hesitate to contact us. We are here to assist you and ensure your stay with us is as enjoyable as possible.

Note: This cancellation and refund policy is subject to change without prior notice. Please review the policy at the time of booking for the most up-to-date information.